FAQ

Frequently Asked Questions

What are your store hours?

We are open Monday - Friday, 9:30 am - 8:00 pm, Saturdays 9:30 am - 5:30 pm, and Sundays 12 pm -5 pm. We are open 24/7 on the world wide web.

Where are you located?

We are located at 1880 Henderson Road, in the Northwest Center, at the northwest corner of Reed and Henderson Road, 2 miles west of 315 and 1 mile east of Sawmill Road in the northwest portion of Columbus. Our store is between the Lifetime Family Fitness and The Fresh Market.

Do you carry SAS?

We handle the full SAS product line and have thousands of pairs of shoes and sandals in stock at all times.

What is your return policy?

Unworn shoes may be returned within 14 days of purchase for like credit or exchange if in original box or package with original receipt. All sale items shall be treated as final sales. No refunds on non-shoe items. For any other inquiries please refer to our policies page.

Do you dye shoes?

We dye fabric shoes made of satin, luxe or other dyeable materials in our dyeable lab for your special occasion. We can fulfill your entire dyeable needs with shoes and handbags to match.

Do you do outside fittings?

Yes, within our geographical area. We will send one of our expert shoe fitting professionals to your residence. Please call for details.

Do you have shoes that will accommodate my orthotics?

Yes, most of our shoes are constructed with removeable footbeds to accommodate orthotics and our staff is highly trained in fitting orthotics to our shoes. Bring your orthotics with you for your fitting.

How do I know my size?

Our shoes are sized in American, European and UK sizing. Each manufacturer fits differently and on a particular size scale. Please email or call us before ordering and we will help you determine your correct size, or stop in and we will fit you the the proper size.